1. Information We Collect

We may collect information that you voluntarily provide to us, including:

• Name
• Email address
• Telephone number
• Property address
• City, state, and ZIP code
• Appointment details
• Information about your home or property
• Foundation concerns or warning signs you report
• Photos or documents you voluntarily submit
• Messages, questions, and other communications
• Information submitted through forms, chat systems, estimators, risk assessments, or appointment tools

We may also automatically collect technical information such as browser type, device type, IP address, referring website, pages visited, date and time of visits, and website interaction data.

2. How We Use Your Information

We may use information to:

• Respond to questions and inquiries
• Schedule and manage foundation inspections
• Provide estimates, proposals, and service information
• Send appointment confirmations and reminders
• Provide customer service and support
• Follow up regarding requested services
• Provide educational information and resources
• Operate foundation risk assessments and online tools
• Maintain records within our customer relationship management system
• Improve our website, services, and customer experience
• Analyze website traffic and marketing performance
• Prevent fraud, misuse, or security incidents
• Comply with applicable legal and regulatory requirements

3. Phone Calls and Text Messages

If you voluntarily provide your telephone number and consent to communications, Steel Country Foundation Services may contact you regarding your inquiry, appointment, inspection, estimate, requested services, customer support, or other matters related to your request.

Communications may include telephone calls and text messages.

Where you separately consent to receive marketing communications, we may send promotional or educational messages where permitted by applicable law.

Consent to receive marketing text messages is not a condition of purchasing goods or services.

Message frequency may vary. Message and data rates may apply.

4. Mobile Information and SMS Consent

Mobile opt-in information and SMS consent will not be sold, rented, or shared with third parties for their independent marketing or promotional purposes.

5. SMS Opt-Out and Assistance

You may cancel SMS communications at any time by replying STOP to (726) 333-2322 .

After you send the message “STOP,” we may send one final confirmation message informing you that you have been unsubscribed.

After this confirmation, you will no longer receive SMS messages unless you opt in again.

If you wish to receive messages again, you may sign up or opt in using the same method you originally used.

For assistance, reply HELP or contact us directly.

Carriers are not liable for delayed or undelivered messages.

Message and data rates may apply for messages sent to you from us and messages sent from you to us.

6. CRM and Service Providers

Steel Country Foundation Services may use third-party technology and service providers to help operate our website, customer relationship management system, appointment scheduling, email communications, telephone calls, text messaging, forms, workflows, analytics, cloud storage, and customer support.

These providers may process information on our behalf only as reasonably necessary to perform the services for which they are engaged.

7. Artificial Intelligence and Automated Tools

Steel Country Foundation Services may use artificial intelligence, automated assistants, chat systems, risk-assessment tools, estimators, and similar technology to assist with:

• Answering general questions
• Collecting information
• Providing educational guidance
• Assisting with appointment scheduling
• Identifying potential service needs
• Routing inquiries
• Providing preliminary foundation-related information

Information submitted through these tools may be processed by technology service providers acting on our behalf.

8. Cookies and Website Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to understand how visitors use the website and to improve website performance.

These technologies may collect information such as device type, browser type, pages viewed, time spent on pages, referral sources, and website interactions.

You may be able to control certain cookies through your browser settings.

9. Analytics and Advertising

We may use analytics and advertising services to understand website traffic, evaluate marketing performance, measure conversions, and improve our services.

These services may use cookies, pixels, or similar technologies where permitted by applicable law.

10. How We Share Information

Steel Country Foundation Services does not sell personal information as part of its ordinary business operations.

We may share information with service providers that assist us with:

• Website hosting
• Customer relationship management
• Appointment scheduling
• Email delivery
• Telephone and SMS communications
• Analytics
• Advertising measurement
• Cloud storage
• Information technology
• Customer support
• Professional services

Information may also be disclosed where reasonably necessary to comply with applicable law, respond to lawful requests, protect legal rights, prevent fraud, or address security concerns.

11. Third-Party Links and Services

Our website may contain links to third-party services, including financing providers, scheduling systems, mapping services, social media platforms, and other external resources.

Steel Country Foundation Services is not responsible for the privacy practices or content of independent third-party websites or services.

12. Information Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.

No internet transmission, electronic communication, or data-storage system can be guaranteed to be completely secure.

13. Data Retention

We retain personal information for as long as reasonably necessary to provide requested services, maintain customer records, manage appointments and communications, resolve disputes, and comply with applicable business or legal requirements.

14. Your Privacy Choices

Depending on applicable law, you may have the right to request:

• Access to certain personal information
• Correction of inaccurate information
• Deletion of certain personal information
• Information about how your information is used
• Withdrawal of certain communication permissions

Some requests may be subject to legal exceptions, verification requirements, or record-retention obligations.

15. Marketing Communications

You may unsubscribe from marketing emails by using the unsubscribe link provided in the message.

You may opt out of marketing text messages by replying STOP .

Even after opting out of marketing communications, we may still contact you regarding active appointments, requested services, transactions, or other non-marketing matters where appropriate.

16. Children's Privacy

Our website and services are intended for adults seeking information or services related to property and foundation concerns.

We do not knowingly collect personal information from children under 13 through our website.

17. Texas Residents

Steel Country Foundation Services operates in Texas and handles personal information in accordance with applicable federal and Texas privacy laws.

Where applicable law provides additional privacy rights, eligible individuals may contact us to request those rights.

18. Changes to This Privacy Policy

Steel Country Foundation Services may update this Privacy Policy periodically to reflect changes in our services, technology, communication practices, or legal requirements.

Updated versions will be posted on this page with a revised effective date.